As a patient you will notice that the staff will include you
and your family / carers in your treatment by seeking
information from you and giving information to you to
ensure that we are providing the right treatment to the
right patient and regularly monitoring your care.
Patient Centred Care (PCC) is an important part of your
care. It is a broad term used to describe healthcare that
is respectful of and responsive to the preferences, needs
and values of you, as patients and consumers. PCC is an
important measure of healthcare safety and quality.
PCC is more than customer service, in that it involves
actively consulting, collaborating and partnering with
patients, carers and families to not only improve your
perceptions and experience of healthcare, but to also
support your healthcare rights and responsibilities,
improve your health literacy and the quality and safety of
the wider system of healthcare.
We may at times seek input from patients regarding
patient information publications, new processes or
equipment to ensure that they are either easy to
understand and informative, or what patients are
needing in hospital.