Compliments, Concerns & Complaints
We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete a Customer Comment Cards located in patient rooms. This enables us to evaluate and improve our services to our patients. These comment cards are anonymous however, if you wish to write a specific and signed letter, your points will be acknowledged and dealt with appropriately.
If you are concerned about your care of the hospital services we encourage you to speak to the Nursing Unit Manager on the Ward, the Director of Clinical Services or the Chief Executive Officer during the day and the After Hours Co-ordinator out of hours. It is important that you endeavour to resolve any matter with the hospital whilst an inpatient. Should you feel that the matter requires independent hearing, feel free to write to us at:
The Director General
NSW Department of Health
73 Miller Street
North Sydney NSW 2060